Personalization at Scale Enables Twiddy to Predictability Grow Revenue

Twiddy & Company Vacation Rentals provides southern hospitality across 1100+ luxury homes on the Outer Banks of North Carolina. The business has positioned themselves as a best-in-class VRM – using excellent operations, a focus on guest experience, and savvy use of data and technology to deliver their signature southern hospitality at scale.

The collection and analysis of business data have long been a forte of the Twiddy team. However, as their tech stack expanded, harnessing the potential of their diverse data sources became a complex challenge.

Their Goals:

Drive more predictable conversions and revenue growth

The Steps They Took:

    1. Integrate their PMS and other systems to ingest historical bookings and customer data. 
    2. The Aidaptive AI engine built predictive insights into each guest’s intent. 
    3. Aidaptive created and launched a highly personalized booking journey for each guest, for each website visit – on autopilot.

Their Results:

  • 6 weeks from data assessment to revenue generation

%

Revenue per session

Which Were Achieved through:

  • Predictive recommendations – showing the top properties which match each guest’s preferences as they browse.
  • Price optimization – precise pricing by property, guest, and date to maximize revenue
  • Personalized marketing promotions – dynamically inserting properties and promotions most relevant to the individual customer.

Ready to start?

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